Customer Service / Sales Operations Manager
Los Gatos, CA
Full Time
Go-To-Market
Mid Level
About Arycs Technologies
Arycs Technologies is a technology-focused company delivering innovative solutions that help customers improve performance and scale effectively. We work closely with customers, partners, and internal teams to ensure operational excellence across the entire sales and fulfillment lifecycle.Role Overview
The Customer Service Manager owns and optimizes the operational backbone of the sales organization. This role is responsible for customer onboarding as well as Arycs onboarding in the customer tools, order management, customer operational support, and sales tooling, ensuring accurate execution from purchase order through delivery and revenue tracking. This is an operations-driven role, not a Customer Success or account management position.Key Responsibilities
- Correct Customer onboarding (internal and external)
- Own end-to-end order processing, including order acknowledgment, delivery tracking, and RMA issuance
- Serve as the primary operational contact for customer procurement teams
- Maintain accurate order status in relevant databases and for reporting purposes
- Lead all post-order operational activities and fulfillment tracking
- Operate and improve NetSuite, Microsoft BI, and related sales tools
- Maintain accurate data across orders, backlog, revenue, and customer records
- Prepare internal reports on orders, revenue, backlog, and KPIs
- Collaborate with Sales, Finance, Supply Chain, and Engineering teams
- Ensure compliance with quality, documentation, and delivery standards
Success Metrics (KPIs)
- 100% order processing accuracy
- 100% backlog visibility and reporting accuracy
- Same-business-day response to order-related inquiries
- Consistent NetSuite and CRM usage with clean, auditable data
- Reduction in repeat order or fulfillment issues
Qualifications
- Bachelor’s degree or equivalent professional experience
- 5+ years of experience in Customer Service, Sales Operations, or Order Management supporting hardware products
- Hands-on experience with ERP and CRM systems (NetSuite preferred)
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication skills
What We Offer
Competitive compensation, flexible work environment, opportunity to scale operational processes, high visibility across GTM leadership, and a collaborative, execution-focused culture.Apply for this position
Required*